We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, go to your customer account via
For any return questions, you can always contact us at info@ramblingrose-servies.nl.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
14-day cooling-off period (EU) If the goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The 14-day cooling-off period starts from the day of receipt of the last item in your order, including weekends and public holidays.
To exercise your right of withdrawal, please initiate a request through your customer account at
We will refund you within 14 days of receiving the returned item or after you provide proof of return — whichever comes first. Reimbursement will be made using the original payment method. We also reimburse the standard shipping costs you paid with the original order if all items from the order are returned. Additional costs for a faster or more expensive shipping method will not be reimbursed.
The return shipping costs are at the customer's expense, unless the item is defective or incorrectly delivered.
The item must be returned in the same condition as you received it.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@ramblingrose-servies.nl.