We do our utmost to deliver your order to you as soon as possible and we strive to ship your order no later than one day after your order. If for whatever reason we do not meet this delivery time, we will of course inform you of this as soon as possible.
All prices listed exclude shipping costs. Shipping costs depend on the package weight and the country of delivery and are automatically indicated during the ordering process based on your choices.
Delivery is via the postman or parcel deliverer of bPost, DPD, PostNL or Mondial Relay. If the parcel deliverer offers it, you also have the choice of a collection point. In general, delivery will be on the second following working day between 9:00 and 18:00 if you order from a neighbouring country of Belgium.
Unfortunately, we cannot guarantee the time of delivery.
IMPORTANT: Regarding shipping costs: these are calculated by default based on the (packed) weight of one item. When ordering multiple items, it may happen that the automatically calculated shipping costs are calculated too high (e.g. 4 plates can usually be packed in the same box as 1 plate, but the calculation is based on 4 separate boxes). Based on our experience, we strive to never ship more than a maximum of 10 to 15 kg per box. If you want to order multiple items and exceed this weight, that is not a problem, but we will have to divide your order over multiple packages. In that case, it is advisable to contact us first so that we can determine the correct shipping costs.
The option to choose shipping is automatically disabled once the total weight of the items exceeds 20 kg. In that case, you can only choose to collect via the webshop. We can change this later to shipping once it is clear whether one or more packages need to be sent. The additional shipping costs will then be charged afterwards.
If in doubt, don't hesitate to contact us first!